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[Saiful0101]

We recommend monitoring six categories of calls:

all call categories - the transmission of such an event is configured automatically, you just need to turn on the conversion switch in Google Analytics 4 opposite the event;
unique calls ;
targeted calls - calls that lasted long enough;
Received calls - calls answered by your managers;
missed calls ;
calls via the callback widget - that is, a feedback form placed on the site.
You can track more categories of calls if necessary. To do this, contact technical support and tell us what you need, and we will help with the settings.

All call targets are set up in a similar way. Only some parameters change. First, let's look at an example buy phone number list of how to set up a target for the second category of calls, and then we'll look at the rest.

Example of setting up a call target: unique calls
A unique call is a call from a specific phone number. Simply put, the number of unique calls is the number of users who contacted the company. Except for situations where one person called from two different numbers.

Audience Setup
Go to Google Analytics 4, click on the gear in the lower left corner, select the Audiences section and create a new one.

Google Analytics 4, Audience Creation
In the window that opens, select the creation of a “Special Audience” and give it a name that will correspond to the desired category of calls.
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